Our Return Policy

Return Goods Policy

Effective July 1, 2023

The Return Goods Policy of Saptalis Pharmaceuticals LLC (“Saptalis” or “Company") applies to all pharmaceutical products manufactured and/or distributed by Saptalis in the USA (“Product” or “Products”). Only Products purchased directly or through an Authorized Distributor of Record from Saptalis will qualify for return and/or credit.

No product will be accepted if returned to the Saptalis offices located at 45 Davids Dr., Hauppauge, NY 11788, or 20 Davids Dr., Hauppauge, NY 11788


Expired products should be destroyed, and a debit memo issued to receive credit. Prior authorization is required for the credit of an expired product.

Contact Saptalis by emailing expreturns@saptalis.com, providing the following information.

a. Request for Approval for Return Good Credit & Destruction

b. Returns Debit Memo

c. Returning Product Documentation via Excel, providing the following information

  • Customer name, street address, phone and fax numbers, contact name, and email
  • NDC Number, Product Description, Lot/Batch #, Quantity, Debit Memo Reference Number
  • Expiration Date (In the event the package expiration date is stated in month /year format, the expiration date will be by default to the last day of the month)
  • Remit To name and a mailing address for reimbursement by check (if applicable)
  • Current Authorized Distributor of Record for reimbursement via credit (if applicable)
  • Reason for Return & Proof of Purchase (Purchase Order and/or Saptalis Invoice #) (when required explicitly by Saptalis)

Note: Product returned that was purchased at a contracted price (examples: GPO and 340B) must include a notation on the accompanying documentation that the Product was purchased at a contracted price and include all applicable identification (examples: DEA Registration #, HIN and HRSA assigned 340B identifier).

If approved, the Saptalis Team will email the Expired Returns Destruction Approval Form and instructions to provide proof of destruction.


For this Policy, returns will be accepted for credit only if it constitutes Authorized Product. A return will be considered an Authorized Product if it meets the following requirements.

  • Authorized returns include the manufacturer’s labeler codes only
  • Products returned in full and sealed containers in original saleable packaging
  • Product which is within six (6) months of expiration and up to a maximum of twelve (12) months past expiration
  • Products sold into and returned by direct and indirect customers originating from states which expressly mandate the processing/crediting of partial containers (The Company may ask for Proof of Return). Credit for approved partials will be credited for the % or exact counts of quantity returned where mandated by state statue
  • Include a Saptalis valid, legible lot number, and expiration date
  • Products Donated
  • Private label, repackaged products, or products not in the original container.
  • Products sold as samples or short dated
  • Product sold on a non-returnable basis, marked non-returnable, free goods or with similar markings and/or labels
  • Product with a covered, removed, missing, or with an unreadable NDC, unreadable lot number, or unreadable expiration date
  • Products not purchased directly from the Company or via an authorized distributor of record.
  • Products not manufactured and/or distributed by Saptalis
  • Products involved in salvage, bankruptcy, or insolvency proceedings.
  • Products which proof of purchase cannot be verified.
  • Products sold at a special price or reduced cost as part of a one-time buy-in offer and/or short-dated product purchase.
  • Partial product for suspensions, liquids, powders, solutions, and/or ointments, except were mandated by state statute.
  • Products destroyed without Saptalis prior approval,
  • Product deteriorated because of heat, cold, water, smoke or other improper storage.
  • Overstocked customer inventory.
  • Product purchased by federal or state entities for stockpiling purposes.
  • Product with unknown or unidentifiable lot numbers.
  • Batched returns from multiple providers and/or not disclosed on the Debit Memo.
  • An inner-pack Product NDC returned outside of the saleable Product package sold by Saptalis
  • Product returns from closed and/or inactive customers purchasing directly from Saptalis
  • Expired return with a returnable debit memo value of $25 or less.
  • In the event of a recall, you will be notified by Saptalis with return instructions.
  • Credit will be extended according to the rules above for direct customers returning contracts and non-contract Products and indirect customers.
  • The following rules will be applied to determine the credit amount for eligible Product returns that comply with the return procedures noted above:
  • For customers who purchase Products directly from Seller, a credit will be issued based upon the lower of the
    • Purchase price at the time the returned merchandise is received OR
    • Invoice price at the point of original purchase. If Seller is unable to locate a price for the returned merchandise, Seller reserves the right to use the then current Seller’s average price of the applicable merchandise.
  • For customers who purchase Products indirectly from Seller (via an authorized distributor/wholesaler), a credit will be issued to the authorized wholesaler at the lowest indirect contract price available to the customer or an average Saptalis selling price if no contract exists in the past two (2) years.
  • Credit value will be calculated pursuant to the selected methodology stated herein, less any applicable promotional rebates/fees offered to the customer by Seller.
  • Credit will be issued in the form of a credit memo only. Saptalis will not accept deductions from invoices for returns. Please do not make any deductions from remittances in anticipation of credit.
  • Proof of return is the customer’s responsibility.
  • Saptalis reserves the right to deny returns in excess of 2% of customer net purchases during a prior 12-month period.
  • Third-Party Processing:
    • Third-party processors must comply with all Saptalis Return Goods Policy requirements.
    • Saptalis will not process returns using pricing from the third party’s internally generated price list.
    • Saptalis will not reimburse any service fees to the customer of the processing agent for the miscellaneous fees (i.e., handling, processing fees) or freight charges incurred. No credit will be issued if included in debit memo amount.
  • Indirect/3rd party customers must contact their authorized wholesaler for reimbursement.
  • Any and all credits that are not redeemed within one year of issuance shall be null and void.
  • Any and all credits that are not redeemed within one year of issuance shall be null and void.
  • Discontinued Products: Reimbursement for discontinued products will follow the Saptalis Return Goods Policy unless otherwise noted in the Saptalis discontinuation notice.
  • Regulatory Compliance: All returns must comply with federal and state regulations, including those related to the handling and disposal of pharmaceutical products.
  • Transportation and/or shipping charges, including Insurance, will be prepaid by the customer
  • Any fees or charges for such disposal and destruction shall be borne by the customer.
  • Saptalis reserves the right to make all final determinations.
  • Saptalis reserves the right to change this policy at any time without notice.
  • To obtain a Return Merchandise Authorization (RMA) Customer should contact Saptalis Customer Service Department by calling 1-855-518-7558 or Fax 866-203-1304 or email at saptaliscs@eversana.com
  • All orders should be received and counted prior to the customer’s acceptance of delivery from the carrier.
  • Saptalis must be notified of any Products damaged in transit or Product shortages (including concealed shortages) within ten (10) business days of receipt of the merchandise by the customer. Saptalis must be in receipt of the Product no more than twenty (20) days after Return Authorization (RA) issuance in order to qualify for credit or Product replacement. The customer must provide Saptalis with pictures of the damaged Product to be eligible for Product credit or replacement
  • Any Product damages or mis-shipments, including shortages, should be noted on the transport company’s freight bill or bill of lading and be countersigned by the customer. Customer will limit approved damaged Product returns to packages/cases that are actually damaged and unsaleable to qualify for credit or replacement
  • The damaged Product must remain in the original carton should an inspection be required by the transportation company
  • Credit will be issued based on the Invoice price at the point of original purchase, less product discounts or fees as applicable.
  • Customers are prohibited from deducting based on debit memos amounts from future payments without prior approval of such transaction from Saptalis.
  • Saptalis cannot be responsible for shipments lost in transit to Eversana.